Frequently Asked Questions
Answers to the most common questions about the Apgavo platform.
Is Apgavo free to use?
Yes, submitting reports and using the platform is completely free. Fees may only apply if you choose to join a group lawsuit β this is discussed individually with the law firm.
What is a group lawsuit?
A group lawsuit is a legal process where multiple victims file a claim together against the same scammer. This allows sharing legal costs and increases the chances of recovering lost money.
How is my personal data protected?
Your identity is verified via Smart-ID / Mobile-ID and is never displayed publicly. Personal information is used only for legal purposes. All data is encrypted and compliant with GDPR.
Can I report anonymously?
No. For a report to have legal weight and be usable in a group lawsuit, every reporter must verify their identity via Smart-ID or Mobile-ID.
What types of scams can I report?
You can report investment fraud, romance scams, phishing, marketplace fraud, identity theft, and other scam types. If your case doesn't fit a predefined category, select "Other".
How long does the process take?
Filing a report takes a few minutes. Case formation depends on how many victims report the same scammer. Once there are enough, our legal team evaluates β this can take from a few weeks to a few months.
What happens when enough people report?
When total damages and victim count justify legal action, our partner law firm evaluates the case. If it's strong enough, all affected reporters are notified by email with a group lawsuit proposal.
Am I obligated to join the group lawsuit?
No, participation is voluntary. When a case becomes viable for a group lawsuit, you'll receive a proposal to join. You decide whether to participate β no obligation.
What documents should I upload?
Upload any evidence: conversation screenshots, bank statements, payment confirmations, invoices, contracts, emails, or other relevant documents. Accepted formats: PNG, JPG, PDF.
Can I edit or delete my report?
Yes, you can edit your complaints, add new identifiers, and upload additional documents at any time through your dashboard. You can also delete complaints or the entire report.